How can we help?

Email fifth-naves06@icloud.com. This app-specific address forwards to the support owner without publishing a personal email address.

What to include

• Puzzle Pointer version and build
• Device model and iOS version
• The screen, action, and exact error message
• Steps that reproduce the problem

Please do not email puzzle photos, account tokens, Apple receipts, or other private app content unless support specifically asks for a safe diagnostic. Puzzle Pointer support will never ask for your Apple Account password.

Account, export, and deletion

Open the top-right menu in the app to delete an individual puzzle or choose Delete private data. This removes private photos, sessions, jobs, results, feedback, and app access credentials from Puzzle Pointer. A separate machine-readable export is not currently available. Minimal purchase and allowance records may be retained when required for billing, fraud prevention, refunds, legal obligations, or Apple purchase restoration.

Purchases and subscriptions

Open Plan details to restore purchases or manage the subscription. Billing, cancellation, and refunds are handled by Apple. Deleting Puzzle Pointer data does not cancel an Apple subscription.